•For customer complaints and queries, Delhivery is reachable ONLY through our website. Read our Fraud Awareness Disclaimer for more details.
Track Delhivery Direct
× ☰
  • Company
    • ABOUT US
    • Investor Relations
  • Services
    • EXPRESS PARCEL
    • PARTIAL-TRUCKLOAD FREIGHT
    • TRUCKLOAD FREIGHT
    • DELHIVERY CROSS-BORDER
    • SUPPLY CHAIN SERVICES
  • partner
  • Support
  • Track
  • DELHIVERY DIRECT
  • Ship with us
    • Businesses
    • DELHIVERY DIRECT

OUR BLOG

It's a Small World, Literally

Go Back

4-PRONGED APPROACH TO ECOMMERCE WAREHOUSING EFFICIENCY

MAY 07, 2021

An important part of e-commerce success is fulfilment. No amount of technology — world-class website, user-friendly ordering app, savvy email marketing or even a large catalogue — can get customer delight if you can’t deliver the product on time in full.

Inefficiency in E-Commerce Fulfilment often leads to:

  • Inability to manage scale: Delivering 10 orders might be easy but delivering 10,000 needs a robust system.
  • Loss of sales: Customers are likely to choose a competitor if the delivery date is too far away.
  • High returns: Wrong products or incomplete shipments will result in returns.
  • Business failure: These end up costing you more money while also making the customer dissatisfied.

All of the above problems can be overcome with a single solution: A robust 4-pronged approach to order fulfilment.

#1 MULTI-FUNCTIONAL WAREHOUSE MANAGEMENT

The first step towards operational efficiency is inventory management. You need a warehouse management system that enables you to manage your stock and process shipping efficiently. Make sure it enables a robust strategy for location management, picking and putaway, inventory and batch management. This will help store your inventory in an easily accessible and reachable manner.

Also, look for a WMS with a multi-product shipment function, with the ability to ship multiple child SKUs as one shipment. This will prevent incomplete shipments from going out.

#2 STORAGE OPTIMISATION

Not all fulfilment centres are the same. Depending on the product you’re selling, you need a fulfilment centre that’s designed for you. For instance, a client of ours in the business of selling furniture needed a fulfilment centre with pallet racking, load unit/best-fit evaluation and finalisation. Given the size of their products, they also needed a furniture warehouse with a customised layout to make the maximum use of storage space. We enabled this for them.

Moreover, while choosing a fulfilment centre, remember to ensure that it can be managed through your chosen WMS.

#3 RETURNS MANAGEMENT

Returns are inevitable. You can minimise them but never eliminate them completely. The best you can do is process returns efficiently and address complaints on time. A good fulfilment process should enable this for you.

#4 REAL-TIME TRACKING

Customers today are used to real-time tracking of their delivery — be it their food or their new sofa set. Real-time tracking gives customers the information they seek on-demand, significantly reducing customer service enquiries.

On the other hand, it also gives you clearly and timely visibility into your orders’ status, even when handled by a logistics partners. It allows you to control the customer experience, taking proactive steps in case of delays.

DELHIVERY FULFILMENT DESIGNED TO POWER E-COMMERCE SUCCESS

It is these four pillars that Delhivery’s Fulfilment offerings rest on. We operate over 71 fulfilment centres across India, with over 6 million sq. feet of storage and processing space.

  • Our proprietary warehouse management system is integrated with all major courier partners to give clients multi-tenant, multi-location warehousing.
  • We work closely with clients to optimise storage management to save space and costs.
  • Our WMS enables seamless processing of returns.
  • All your packages sent through Delhivery can be tracked in real-time from a single dashboard.
     

SIGN UP FOR NEWSLETTER

    We use cookies on our website for analytics and advertising purposes; it helps us improve the functionality and user experience. By accepting this message, you consent to our cookie policy on this device unless you decline it.

    ACCEPT DECLINE

    CONTACT US

    WE’LL GET IN TOUCH WITH YOU


      Dismiss

      Thank you!

      We'll get in touch with you.

      Go Back

      Track Order

      contact-form
      30s left to resend OTP
      Resend OTP
      footer-logo

      ISO 9001: 2015, ISO 27001: 2013 Certified Company

      CIN: U63090DL2011PLC221234

      Company
      • About us
      • Investor Relations
      • Services
      • Partner
      • News
      Get in touch
      • Support
      • Careers
      • Start Shipping
      • Raise a Query
      Information Security Policy

      Delhivery is committed to safeguarding the confidentiality, integrity and availability of all physical and electronic information assets of the organization. We ensure that the regulatory, operational and contractual requirements are fulfilled.

      Disclaimer

      Operational metrics listed are as of June 30, 2021

      CONTACT US DOWNLOAD
      ×

      © Delhivery Limited

      Contract Labour Act | Terms & Conditions | Privacy Policy | Cookie Policy | EEO Policy | Fraud Disclaimer