In these unprecedented times of the COVID-19 outbreak, our priority is to minimize the risk for you and our teams. We appreciate the trust you have in us, and we want to update you on the actions taken at our end for the safety and well-being of our employees, customers, and consumers.
- COMPLIANCE WITH ALL GOVERNMENT REGULATIONS
Our corporate employees are working from home across all densely populated locations since March 4th and will continue to do so till further notice.
- INSTITUTIONALISING WHO GUIDELINES ACROSS OUR ORGANIZATION, INCLUDING THE SUPPLY CHAIN
We have eliminated biometric attendance, temporary hiring, and enhanced security measures across our facilities. All locations have been on strict sanitization schedules (thrice daily for all major facilities) since March 4th as well.
- EXTENDING OUR SAFETY PROVISION TO THE POINT OF DELIVERY
All teams are following stringent traceability protocols, undergoing daily health checks, and are stocked adequately with face masks and sanitizers. Staff is undergoing regular sensitization on the importance of maintaining personal hygiene, repeated washing of hands, and keeping a distance of at least 1-2m across interactions.
- PAID LEAVE
As a matter of policy, we provide paid sick leave for all 40000+ central and field employees, and this policy will continue through the coronavirus outbreak, with no time stipulation. We believe this will allow our staff to monitor their health, rest, and recover completely, without worrying about any loss of income or fear for their employment.
- SAFETY AT YOUR DOORSTEP
We have implemented OTP confirmation for pre-paid orders and UPI interfaces for cash-on-delivery, which allows for social distancing at the time of delivery.
- ADDED CONVENIENCE
We realize your package may be routed to your office while you are now working from home. You can connect with your merchant for the package to be re-routed while still in-transit, at no additional cost.
- PROVIDING GUIDANCE AND THE RIGHT INFORMATION
Our Security and People Operations teams are providing information and daily training, feedback, and oversight to operating teams to ensure safety across our network.
We look forward to serving you in the best possible way.