We at Delhivery Private Limited (“Delhivery”) consider customer trust as our top priority. We deliver services to millions of customers across the country. Our customers trust us with some of their most sensitive information. This policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Services and the choices you have associated with that data.
While using our Services, we may ask you to provide us with certain personally identifiable information(PII) that can be used to contact or identify you. Personally, Identifiable Information may include, but is not limited to:
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
We build a range of services that you would find it on our website, and in order to achieve this we collect personal data from you in a number of ways including:
We use the collected data for various purposes including but not limited to the following:
As a rule, we do not share your data with any third party apart from the following mentions:
We may disclose your Personal Data in good faith belief that such action is necessary to:
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of Delhivery’s Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/
Third Party Vendors
We may employ third party vendors and individuals to facilitate our services or to perform Service-related transactions or to assist us in analysing how our Service is used.
Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. No transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
We will retain your personal information for as long as needed to fulfil the purpose for which we collected it and for a reasonable period thereafter in order to comply with audit, contractual, technical and legal requirements and/or to resolve any future disputes. As a standard practice for every client working with us, we do not hold the consignee`s phone number for more than a period of 6 months unless the client has defined and documented otherwise in the contract executed. We may retain aggregated or de-identified data indefinitely or to the extent allowed by applicable law.
We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use. Exceptionally if any personal data is present on the package or letter, it may be visible to unauthorized individuals.
Application, data, infrastructure and network security is our key focus areas where data security practices are enforced. We also Adhere to international standard certifications to complement the enforced practices. Considering “Right to Privacy” as a fundamental right of an individual, we have adopted enough measures to protect privacy.
You have the right to enquire on:
In this policy, the following terms shall have the following meanings: