SEPTEMBER 03, 2021
A stone in place of a brand-new smartphone, counterfeit luxury handbags, sub-standard quality of products with no option to return, fake makeup kits — we have all heard about the various kinds of e-commerce scams. These occur primarily because of the following reasons:
At Delhivery, we believe that a legal, ethical and reliable e-commerce ecosystem is critical for the country’s economic growth. To enable that, we have built solutions that detect and mitigate fraud at every stage of the process. Here are some ways in which we do it.
Across our 80+ fulfilment centres and 86 hubs, we have set up checks and balances to prevent fraud, as well as errors, mishandling or misrouting of packages. Our state-of-the-art warehouse management system ensures that there is a clear record of every single package we process.
Our advanced sorting systems scan every package, detects and flags even minor mismatches and damages in the packages. This would immediately notify the business to troubleshoot and take corrective actions.
When you choose a regular courier company to ship your e-commerce products, you will not get the security and caution needed to protect your goods. Many courier companies might not be able to handle large, fragile or oddly shaped products, causing damage in transit. In some cases, the courier company will not have the processes needed to prevent theft or manipulation during transit.
Delhivery’s network of courier partners is thoroughly vetted and trained to avoid such circumstances. We hold them to high accountability processes to prevent fraud, theft or damage in transit. We ensure that they follow strict processes that eliminate the chances of any fraudulent behaviour.
No product is ever lost or stolen when shipped via Delhivery. All our packages are monitored in real-time, often with GPS trackers, to ensure complete visibility. In case of any concern, we can track every package to its exact location concisely.
While unconditional returns policies encourage more customers to adopt online shopping, it also causes high cost to businesses, especially SMEs. Some of the most common e-commerce frauds involve returns.
Delhivery’s Return-to-Origin (RTO) predictor considers patterns of purchase and returns to predict which customer might return which product for what reason. With this, SMEs can mitigate the risks of fraud in two ways:
At Delhivery, we closely monitor all our sellers for fraudulent activity. We have a zero-tolerance policy for fraud, resulting in the discontinuation of services for sellers who ship fake products or use our services in fraudulent ways. This goes for our courier partners and delivery agents as well.
As a result, buyers have faith in sellers who ship through Delhivery.
When in doubt, you can always call us. Delhivery offers round-the-clock support for buyers and sellers to report frauds, suspicious activities, and fake profiles. The support team will immediately raise the alarm, inform concerned stakeholders, and help with corrective actions as soon as possible.
This ensures that the seller can rectify concerns instantly. This also allows us to monitor and remove malicious agents off our platform continuously.