NOVEMBER 05, 2021
Your customers don’t like to wait for their products too long. To get the product to their hand as soon as possible, we offer:
Automated pickup booking: You can integrate your order management system with the Delhivery app to automatically book the first-mile pickup from your warehouses. You’ll waste no time in freight shipping!
Express delivery: With same-day/next-day/slot-based delivery options, Delhivery ensures significantly faster delivery. If you can make it, we can ship it!
Real-time tracking: Customer can track their packages themselves online without having to call you. Once you’ve handed it to us, we’ll ensure your customer gets all the information they seek.
Packaged foods can’t be handled the way a book or a plastic toy can be. It needs special care and attention. Delhivery SME ensures precisely that.
Appropriate packaging: In addition to shipping and transportation, Delhivery SME also offers packaging solutions customised to your product and needs.
Temperature control: Our trucks and warehouses are temperature-regulated in compliance with safety standards, ensuring that your packaged foods don’t go through intense heat or cold during transportation. Whether you’re sending frozen yoghurt or gourmet chocolates, they will hold their shape, just the way you made it!
Safety protocols: Our field executives are trained in Delhivery’s well-defined protocols to handle fragile packages, including packaged foods.
We bring together advanced technology and highly trained field executives to ensure that the last-mile delivery is effortlessly smooth. We do this with:
Timely communication: Your customers will receive SMS and email notifications about upcoming deliveries ahead of time. This way, they can plan their day to be available to receive the package or reschedule to a convenient time.
GPS tracking system: Unlike a standard courier company, we leverage advanced GPS technology to enable our field executives to identify your customer’s exact location. This way, we won’t call them multiple times for directions, they just get to the doorstep and call once.
Minimising returns: We use state-of-the-art return-to-origin (RTO) predictors to know in advance if a product will be undeliverable. We also use OTPs to ensure delivery to the right person. This way, we’ve reduced returns significantly and dramatically minimised false attempts and fake remarks on your brand.
At Delhivery, we understand that food supply chain management and logistics are an integral part of your customer experience. We don’t see ourselves as your courier company. In fact, we believe we are partners in your entrepreneurial journey. Delhivery SME is designed with that in mind.
To know more about how Delhivery SME can augment your customer experience, speak to a consultant today.