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How Delhivery’s Technology Strengths Can Power Your Small Business

AUGUST 20, 2021

When we launched Delhivery SME, our exclusive offering for small and medium enterprises (SMEs), we had a simple yet ambitious vision in mind: Bringing the power of technology to the hands of India’s entrepreneurs.

Everybody agrees that in the post-pandemic future, e-commerce will drive the growth of retail sales. While the internet is available to everyone, e-commerce is not a level playing field. Big e-commerce players make significant investments in their technology backbone that small and medium enterprises cannot afford to make. Order management, real-time tracking, data science etc., often cost a lot of money that SMEs might not have.

It is this gap that we, at Delhivery, want to bridge. We are not just a courier company. We are a shipping and logistics company that empowers you with the technology you need to compete against big e-commerce players. Here’s how.

#1 Hassle-free shipping with the Delhivery mobile app

Delhivery’s CL app is designed for small business owners to generate pickup requests, track shipments, and perform bulk manifestation from the comfort of your mobile phone. With a clutter-free and intuitive interface, you can run your business on the go.

You can also view details about orders in transit, track shipments in real-time, take stock of packages in the warehouse, generate pickup requests, calculate the rate for different packages, explore past logs and more! The app also lets business users handle multiple orders simultaneously. In addition, the ticket-based query system enables quick handling and resolution of issues.

#2 Business insights with Delhivery’s dashboard

  • What is the fastest route to ship my package?
  • What is the quantum of a seasonal shift in demand for my products?
  • Which part of the country buys from me the most?
  • What products are popular in which location?
  • Is this customer likely to return my product?

You can find answers to all this and more with Delhivery’s data science capabilities. Our analytics engine helps SMEs plough data, derive valuable patterns, and optimise their product shipping and processing. What’s more, you get all this to build your analytics engines.

#3 Integrated warehouse management system

SMEs transact products of different sizes, materials, and values from one end of the country to the other, sometimes even across the globe. Your profit margins depend on getting deliveries right the first time, every single time.

  • Delhivery’s state-of-the-art warehouses and proprietary warehouse management system ensure meticulous transportation of all orders
  • It ensures that every single package takes the most efficient route to the customer’s doorstep
  • The system is integrated with all major demand channels and courier partners, offering multi-tenant, multi-location warehousing that can scale effectively

#4 Advanced intelligence with AI and ML engines

Since the pandemic, small businesses have taken a hit as logistics slowed down. Evolving lockdown regulations across states and even within cities made end-to-end shipping harder than ever before. As the situation evolved, Delhivery built a series of technology solutions to help businesses adapt effectively.

Addfix, an ML solution we built, helps SMEs unscramble unstructured addresses into map coordinates. This can then be fed into Delhivery’s real-time map interface, which verified if these addresses were in containment zones. It then returned a simple yes/no answer. If the address is not in a containment zone, no problem. The SME is notified to contact the buyer and either cancel the order and delay delivery.

AI engine can even help make complex decisions based on the nature of the product. Take, for instance, a hair oil. Our AI solution can identify that it’s a liquid that requires differential handling to avoid damage and also that it cannot be transported by air due to regulatory restrictions. With little information from you, we can predict and eliminate major complexities well in advance.

Democratising access to newly unlocked market segments and collaboration with ecosystem players for mutual gains are contingent on your tech capabilities.

— Rajiv Dinesh, Head - Data Products

In addition to the pan-India connectivity and sheer muscle power of ecommerce logistics, one of the prominent advantages of having Delhivery as your logistics partner is our technology prowess. At Delhivery, we are building advanced technology solutions to solve real-world problems in supply chain and logistics. We want to ensure that these solutions are affordable and accessible to every small business owner across the country.

If you’re interested in checking them out for your business, speak to a Delhivery consultant today.

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