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How good logistics solutions can boost your small business

JUNE 21, 2021

Introducing the Delhivery SME Program, a unique logistics solution designed with the country's small business owners in mind.

When people talk about the growth of e-commerce in the pandemic-ridden 2020, they think of the big multi-national e-commerce players. However, the one part of the economy that is seeing steady and significant growth is the world of small businesses.

Across beauty, handicrafts, stationery design, art, furniture, furnishings etc., small and medium enterprises (SMEs) are leveraging the online channel to expand their reach. This is also especially true of small-town small businesses. A business making unique products from a remote corner in Rajasthan, for instance, can reach customers across the country. A designer in Bangalore can sell her notebooks and planners to customers across the world through digital channels.

For SMEs, what 'online' does is enable sales. This leads to bigger opportunities and business growth. But sales is only one part of the equation. The other — and more complex part — is to fulfil that order, get the physical product in the customer's hands. It is here that several small businesses struggle.

We talked to a small business that recently onboarded Delhivery as their logistics solution about the problems they were facing in logistics. And here's what they had to say:

  • Someone monitors emails to track orders
  • Someone else organises them on a spreadsheet
  • Another person packs and labels the orders
  • They take it to the nearest courier office. Not all couriers deliver across the country, so sometimes they use multiple courier services or post office to ship their products
  • They collect slips containing order tracking numbers, which they then manually enter into the spreadsheet
  • Someone else manually enters each tracking number into the courier company's website to know the status — and updates it manually on the spreadsheet

Everyone keeps their fingers crossed that the order is delivered on time and in a good state. In case a customer emails, calls or sends a WhatsApp message about the status of the order, then someone manually checks with the courier company again and updates them.

In essence, a large enough team is just tasked with managing logistics — filling in spreadsheets, running errands to the courier company, tracking packages, etc. If you've ever run a small business, you know that this is precious time and energy taken away from creating your products.

Like they say, being a creator is one thing. Being a small business owner is a whole new ball game.

We understand this about small businesses. We know that you need solutions that eliminate administration hassles and give your time back to you. This is precisely the goal with which we've designed the Delhivery Small and Medium Enterprises Program.

Delhivery SME is a service designed with you, the small business owner, in mind. We bring e-commerce logistics and technology to empower your business. Here's how it helps.

Operationalising order handling and delivery: We offer pick up, packing and transportation services for small businesses across the country. We have a wide range of delivery options — on-demand delivery, same-day/next-day delivery etc. Whether your products are oversized, high-value, or even hazardous substances, Delhivery can handle them with ease.

Automating order management: With Delhivery, you can finally let go of the myriad spreadsheets you use to manage your orders. The Delhivery app gives you a clear and consolidated view of all the orders you've shipped. The advanced data science tools also offer analytics and insights such as an intelligent Returns (RTO) predictor which shows the probability of an order getting returned before it leaves your warehouse. These insights help business owners to identify opportunities to improve processes and reduce costs.

Enabling rapid scale: Have you ever worried that the growth of your business can become a nightmare because you don't have the capacity to handle scale? That's a horrible place to be for a small business. With Delhivery, you don't have to worry. Our teams are equipped to pack, transport and deliver as many orders as you receive.

We can also run your warehouse, powering your central inventory management system. Our optimised workflows, flexible storage layouts, and completely digitised warehouses take the burden of managing inventory away from you.

Saving costs at scale: Your business needs to grow; the logistics costs needn't. With an international network of partners, Delhivery offers a cost-effective way to ship your products. Delhivery SME provides competitive rates and flexibility of payment methods, and life-long collaboration for small business owners.

Improve customer experience: Every customer can have real-time visibility of their packages with Delhivery. Our API-validated systems enable you to track all packages in real-time, from within a user-friendly mobile app. You can also enable SMS / email alerts to your customers to keep them updated on the progress.

That's not all.

  • Delhivery delivers to 18,700+ pin codes in 2,800+ cities across the country.
  • When you choose Delhivery as your logistics partner, you get a one-stop shop for all your shipping needs
  • AOur cash on delivery services opens up a reliable payment model for your business.
  • Our 24x7 customer support teams are always available to answer any questions you might have or help you might need.

If you're a growing small business looking to up your logistics solution, speak to Delhivery today!

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