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Get answers to all your queries

CONTACT CUSTOMER SUPPORT

tel

National: +91 (124) 6719500

International: +91 (124) 4718919

HEADQUARTERS

telDelhi NCR

Plot 5, Sector 44,
Gurugram,
Haryana - 122002

REGIONAL OFFICES

telMumbai

Indiabulls Finance Center,
K.G.Marg, Babasaheb
Ambedkar Nagar,
Lower Parel, Mumbai - 400013

telBengaluru

187, 9th Cross, Binnmangala 1st Stage,
Near Indiranagar Metro Station,
Opposite - Raghavendra Matha,
Bangalore - 560038

telGoa

3rd Floor Edificio da Silva e Menezes,
Near Holy Family Church,
Alto Porvorim, Bardez,
Goa - 403521

telHyderabad

Unit A, 1st Floor,
Spaces & More Business Park @ Bio Diversity,
Plot No. 48 & 49, Lumbini Layout,
Gachibowli, Hyderabad - 500032

WRITE TO US

FREQUENTLY ASKED QUESTIONS

You can track the latest status of your shipment on our website with the Tracking ID/Order ID given to you.
This could possibly mean two things:
a. Your shipment might have been damaged in transit
b. The merchant has sent the wrong shipment
Please get in touch with your merchant directly for further clarification.
If a shipment is lost in our network, we immediately intimate your merchant with the shipment status. Please get in touch with your merchant and you will be remitted accordingly.
When the shipment is out for delivery, it will be delivered to you anytime between 10:00AM to 8:00PM on the scheduled day of delivery.
To get the shipment delivered at your preferred time, you can avail slotted delivery service through ‘manage your shipments' on the tracker page.
Yes, you can select this information in 'manage your shipments' on the tracker page and we will update it from our end.
As a part of the company policy, we do not share the phone numbers of our delivery agents. However, please be assured that our representatives will contact you if they face any difficulty in locating your address.
To cancel your shipment, please contact your merchant for further assistance. However, in the meantime, if we reach your doorstep before/while you cancel the order, please decline from accepting the shipment and inform our representative that you have cancelled the order.
Please contact your merchant for further assistance.
As a delivery partner we cannot change your address from our end. However, we request you to get it changed from the merchant’s end.
Any government ID proof (PAN card, driving license, voter ID).
To self-collect, please visit us anytime from 10 AM to 6 PM on a working day.
We understand that you wish to ensure that the shipment is as per your expectation before accepting it. However, currently we do not provide the open delivery service. In case of any product related issue, please contact your merchant.
As a delivery partner, we do not have any refund related information. We request you to contact your merchant for further assistance.
Please contact our Cross-Border support number – 1800-103-6354 or 0124-471-8919.
You can now send your parcels through the 'Ship immediately' tab on our website. Simply generate a request and Delhivery will take it from there.
Rest assured as Delhivery usually attempts to deliver orders on the following business day in case you miss a delivery.
Due to unforeseen circumstances, your delivery may get delayed. A new delivery timeframe will be shared with you where you can also track the status of your shipment on our website. Please check your messages for updates.
We are sorry to know that you are unhappy with our delivery representative. Please contact our Customer Support team on 0124-671-9500 or drop an email on customer.support@delhivery.com with your shipment details. We assure you that your concern will be taken on priority to resolve your complaint.
For any assistance in this regard, please get in touch with your respective merchant as we haven’t received the physical shipment from your merchant.
Refer to our 'Services' tab and click on https://ship.delhivery.com/ and share your details with us. We’ll take care of the rest.
Kindly send your resume to jobs@delhivery.com. We would love to hear from you!
You can become a partner in three simple steps: 1) Sign Up, 2) Select the preferred location/develop clients, 3) Start delivering. For more details click on to https://www.delhivery.com/partner/