Delhivery Help Desk
  1. To track your shipment, visit www.delhivery.com, enter your tracking ID (AWB/LRN) and click on 'TRACK'.
  2. You can login using your mobile number to track and take actions on all your Delhivery shipments in one go.

Due to unforeseen circumstances, your delivery can get delayed.A new delivery timeframe will be shared with you when you track your shipment on our website. However, in case you require an urgent delivery, please raise a ticket with us or write to us at customer.support@delhivery.com.

'Pick up' status means that Delhivery hasn't received the physical shipment from your merchant. Please contact your merchant for further assistance.

Kindly raise a ticket with us or write to us at customer.support@delhivery.com.The proof of delivery will be sent to you over email.

As a delivery partner, we do not have any refund related information. We request you to contact your merchant for further assistance.

When your shipment is out for delivery, it can be delivered to you anytime between 10:00 am and 8:00 pm on the same day.

Delhivery being a logistics partner to your merchant, doesn't guarantee product quality. We assure you that all shipments in our network will reach you untampered and in the same condition as handed over to us by your merchant. Please contact your merchant or the marketplace to raise any product related issue.

Due to unforeseen circumstances, your delivery can get delayed.A new delivery timeframe will be shared with you when you track your shipment on our website. However, in case you require an urgent delivery, please raise a ticket with us or write to us at customer.support@delhivery.com.

  1. To track your shipment, visit www.delhivery.com, enter your tracking ID (AWB/LRN) and click on 'TRACK'.
  2. You can login using your mobile number to track and take actions on all your Delhivery shipments in one go.

'Pick up' status means that Delhivery hasn't received the physical shipment from your merchant. Please contact your merchant for further assistance.

Kindly raise a ticket with us or write to us at customer.support@delhivery.com.The proof of delivery will be sent to you over email.

As a delivery partner, we cannot change your address from our end. Please contact your merchant for changing your delivery address.

We prefer delivering your shipment to you in person. However, if you are not available to receive your shipment, please direct our delivery partner to the alternative person when he calls you. You can also share your neighbour's details with us through our tracking page.

Delhivery usually attempts to deliver the shipment on the following business day if you have missed a delivery.

When your shipment is out for delivery, it can be delivered to you anytime between 10:00 am and 8:00 pm on the same day.

We understand that you wish to ensure that the shipment is as per your expectation before accepting it. However, currently, we do not provide an open delivery service. In case of any product related issue, please contact your merchant.

We prefer delivering your shipment at your doorstep, however, if you wish to self collect it,then please raise a ticket with us or write to us at customer.support@delhivery.com.

You need to carry any government ID proof (PAN card, driving license, voter ID).

Unfortunately, this service is temporarily unavailable due to the COVID-19 pandemic. 

As a part of the company policy, we do not share the phone numbers of our delivery agents. However, please be assured that our representatives will contact you if they face any difficulty in locating your address.

We are sorry to know that you are unhappy with our delivery representative.Please raise a ticket with us or write to us at customer.support@delhivery.com.We assure you that your complaint will be resolved on priority.

Delhivery being a logistics partner to your merchant, doesn't guarantee product quality. We assure you that all shipments in our network will reach you untampered and in the same condition as handed over to us by your merchant. Please contact your merchant or the marketplace to raise any product related issue.

We are sorry to know that you are not satisfied with the proof of delivery that was shared with you.Please raise a ticket with us or write to us at customer.support@delhivery.com.We assure you that your complaint will be resolved on priority.

Your shipment can be returned/cancelled due to 2 reasons:

  1. It might have been damaged in transit.
  2. The merchant has sent the wrong shipment.

Please contact your merchant for further clarification.

If a shipment is lost in our network, we immediately intimate your merchant with the shipment status. Please get in touch with your merchant, and you will be remitted accordingly.

You need to contact your merchant to cancel your shipment. However, if we reach your doorstep before you cancel the order, please decline the shipment and inform our representative that you have cancelled the order.

Due to unforeseen circumstances, your pick up can get delayed.In case you require an urgent pick up, please raise a ticket with us or write to us at customer.support@delhivery.com.

As a delivery partner, we do not have any refund related information. We request you to contact your merchant for further assistance.

You can send your personal parcels through direct.delhivery.com. Place a request along with all your details and we'll pick it up from your doorstep.

Set up an account and start shipping today on www.delhivery.com/setup-business.


Please visit www.delhivery.com/services/ and click on 'Contact us' to share your details with us. Our sales executive will reach out to you.

You can become a Delhivery partner in three simple steps: 

  1. Click on www.delhivery.com/partner and sign up.
  2. Select your preferred location.
  3. Start delivering.

Kindly send your resume to jobs@delhivery.com.

Kindly send us your media query at media.queries@delhivery.com.

How can I track my shipment?
  1. To track your shipment, visit www.delhivery.com, enter your tracking ID (AWB/LRN) and click on 'TRACK'.
  2. You can login using your mobile number to track and take actions on all your Delhivery shipments in one go.
What do I do if my shipment is delayed?

Due to unforeseen circumstances, your delivery can get delayed.A new delivery timeframe will be shared with you when you track your shipment on our website. However, in case you require an urgent delivery, please raise a ticket with us or write to us at customer.support@delhivery.com.

What do I do if my shipment status is still at 'Pick up'?

'Pick up' status means that Delhivery hasn't received the physical shipment from your merchant. Please contact your merchant for further assistance.

How can I get proof of delivery for my shipment?

Kindly raise a ticket with us or write to us at customer.support@delhivery.com.The proof of delivery will be sent to you over email.

What do I do if I haven't received the refund of my returned shipment?

As a delivery partner, we do not have any refund related information. We request you to contact your merchant for further assistance.

My shipment is out for delivery. When will I receive it?

When your shipment is out for delivery, it can be delivered to you anytime between 10:00 am and 8:00 pm on the same day.

What do I do on receiving a wrong/damaged/incorrect shipment?

Delhivery being a logistics partner to your merchant, doesn't guarantee product quality. We assure you that all shipments in our network will reach you untampered and in the same condition as handed over to us by your merchant. Please contact your merchant or the marketplace to raise any product related issue.

What do I do if my shipment is delayed?

Due to unforeseen circumstances, your delivery can get delayed.A new delivery timeframe will be shared with you when you track your shipment on our website. However, in case you require an urgent delivery, please raise a ticket with us or write to us at customer.support@delhivery.com.

How can I track my shipment?
  1. To track your shipment, visit www.delhivery.com, enter your tracking ID (AWB/LRN) and click on 'TRACK'.
  2. You can login using your mobile number to track and take actions on all your Delhivery shipments in one go.
What do I do if my shipment status is still at 'Pick up'?

'Pick up' status means that Delhivery hasn't received the physical shipment from your merchant. Please contact your merchant for further assistance.

How can I get proof of delivery for my shipment?

Kindly raise a ticket with us or write to us at customer.support@delhivery.com.The proof of delivery will be sent to you over email.

How do I change my delivery address?

As a delivery partner, we cannot change your address from our end. Please contact your merchant for changing your delivery address.

Can my security guard or neighbour receive my shipment if I am not available?

We prefer delivering your shipment to you in person. However, if you are not available to receive your shipment, please direct our delivery partner to the alternative person when he calls you. You can also share your neighbour's details with us through our tracking page.

How can I get the delivery of my shipment if I missed it today?

Delhivery usually attempts to deliver the shipment on the following business day if you have missed a delivery.

My shipment is out for delivery. When will I receive it?

When your shipment is out for delivery, it can be delivered to you anytime between 10:00 am and 8:00 pm on the same day.

Can I avail of an open delivery?

We understand that you wish to ensure that the shipment is as per your expectation before accepting it. However, currently, we do not provide an open delivery service. In case of any product related issue, please contact your merchant.

How can I self collect my shipment?

We prefer delivering your shipment at your doorstep, however, if you wish to self collect it,then please raise a ticket with us or write to us at customer.support@delhivery.com.

What documents do I need to carry for self-collection of my shipment?

You need to carry any government ID proof (PAN card, driving license, voter ID).

Unfortunately, this service is temporarily unavailable due to the COVID-19 pandemic. 

How can I get the contact number of my delivery agent?

As a part of the company policy, we do not share the phone numbers of our delivery agents. However, please be assured that our representatives will contact you if they face any difficulty in locating your address.

How can I register a complaint against the courier executive who came to deliver my order?

We are sorry to know that you are unhappy with our delivery representative.Please raise a ticket with us or write to us at customer.support@delhivery.com.We assure you that your complaint will be resolved on priority.

What do I do on receiving a wrong/damaged/incorrect shipment?

Delhivery being a logistics partner to your merchant, doesn't guarantee product quality. We assure you that all shipments in our network will reach you untampered and in the same condition as handed over to us by your merchant. Please contact your merchant or the marketplace to raise any product related issue.

I received a wrong proof of delivery. What should I do?

We are sorry to know that you are not satisfied with the proof of delivery that was shared with you.Please raise a ticket with us or write to us at customer.support@delhivery.com.We assure you that your complaint will be resolved on priority.

My shipment has been returned/cancelled. What does it mean and who do I contact?

Your shipment can be returned/cancelled due to 2 reasons:

  1. It might have been damaged in transit.
  2. The merchant has sent the wrong shipment.

Please contact your merchant for further clarification.

What if my shipment is marked as lost?

If a shipment is lost in our network, we immediately intimate your merchant with the shipment status. Please get in touch with your merchant, and you will be remitted accordingly.

How do I cancel my shipment?

You need to contact your merchant to cancel your shipment. However, if we reach your doorstep before you cancel the order, please decline the shipment and inform our representative that you have cancelled the order.

What do I do if my return shipment pick up is delayed?

Due to unforeseen circumstances, your pick up can get delayed.In case you require an urgent pick up, please raise a ticket with us or write to us at customer.support@delhivery.com.

What do I do if I haven't received the refund of my returned shipment yet?

As a delivery partner, we do not have any refund related information. We request you to contact your merchant for further assistance.

How to ship my personal parcel through Delhivery?

You can send your personal parcels through direct.delhivery.com. Place a request along with all your details and we'll pick it up from your doorstep.

How do I sign-up to ship regularly with Delhivery?

Set up an account and start shipping today on www.delhivery.com/setup-business.


How can I avail your different services?

Please visit www.delhivery.com/services/ and click on 'Contact us' to share your details with us. Our sales executive will reach out to you.

How do I sign-up for Delhivery's partner program?

You can become a Delhivery partner in three simple steps: 

  1. Click on www.delhivery.com/partner and sign up.
  2. Select your preferred location.
  3. Start delivering.
Where can I send my resume for a relevant opening?

Kindly send your resume to jobs@delhivery.com.

Where can I send a media query?

Kindly send us your media query at media.queries@delhivery.com.

CONTACT US

HEADQUARTER

telDelhi NCR

Plot 5, Sector 44,
Gurugram,
Haryana - 122002