DELHIVERY HELP DESK

Top Queries
  • To track your shipment, visit www.delhivery.com, enter your tracking ID (AWB/LRN) and click on 'TRACK'.

  • You can login using your mobile number to track and take actions on all your Delhivery shipments in one go.
  • Due to unforeseen circumstances, your delivery can get delayed.A new delivery timeframe will be shared with you when you track your shipment on our website. However, in case you have any additional questions or concerns, please raise a support ticket from the tracking page.

    'Pick up' status means that Delhivery hasn't received the physical shipment from your merchant. Please contact your merchant for further assistance.

    Kindly raise a support ticket from the tracking page. The proof of delivery will be sent to you over email

    As a delivery partner, we do not have any refund related information. We request you to contact your merchant for further assistance.

    When your shipment is out for delivery, it can be delivered to you anytime between 10:00 am and 8:00 pm on the same day.

    Delhivery being a logistics partner to your merchant, doesn't guarantee product quality. We assure you that all shipments in our network will reach you untampered and in the same condition as handed over to us by your merchant. Please contact your merchant or the marketplace to raise any product related issue.

    Due to unforeseen circumstances, your delivery can get delayed.A new delivery timeframe will be shared with you when you track your shipment on our website. However, in case you have any additional questions or concerns, please raise a support ticket from the tracking page.

  • To track your shipment, visit www.delhivery.com, enter your tracking ID (AWB/LRN) and click on 'TRACK'.

  • You can login using your mobile number to track and take actions on all your Delhivery shipments in one go.
  • 'Pick up' status means that Delhivery hasn't received the physical shipment from your merchant. Please contact your merchant for further assistance.

    Kindly raise a support ticket from the tracking page. The proof of delivery will be sent to you over email.

    As a delivery partner, we cannot change your address from our end. Please contact your merchant for changing your delivery address.

    We prefer delivering your shipment to you in person. However, if you are not available to receive your shipment, please direct our delivery partner to the alternative person when he calls you. You can also share your neighbour\'s details with us through our tracking page.

    Delhivery usually attempts to deliver the shipment on the following business day if you have missed a delivery.

    When your shipment is out for delivery, it can be delivered to you anytime between 10:00 am and 8:00 pm on the same day.

    We understand that you wish to ensure that the shipment is as per your expectation before accepting it. However, currently, we do not provide an open delivery service. In case of any product related issue, please contact your merchant.

    We prefer delivering your shipment at your doorstep, however, if you wish to self collect it, then please raise a support ticket from the tracking page.

    You need to carry any government ID proof (PAN card, driving license, voter ID).

    Unfortunately, this service is temporarily unavailable due to the COVID-19 pandemic. 

    As a part of the company policy, we do not share the phone numbers of our delivery agents. However, please be assured that our representatives will contact you if they face any difficulty in locating your address.

    We are sorry to know that you are unhappy with our delivery representative. Please raise a support ticket from the tracking page. We assure you that your complaint will be resolved on priority.

    Delhivery being a logistics partner to your merchant, doesn't guarantee product quality. We assure you that all shipments in our network will reach you untampered and in the same condition as handed over to us by your merchant. Please contact your merchant or the marketplace to raise any product related issue.

    We are sorry to know that you are not satisfied with the proof of delivery that was shared with you. Please raise a support ticket from the tracking page. We assure you that your complaint will be resolved on priority.

    Your shipment can be returned/cancelled due to 2 reasons:

  • It might have been damaged in transit.

  • The merchant has sent the wrong shipment.

  • Please contact your merchant for further clarification.

    If a shipment is lost in our network, we immediately intimate your merchant with the shipment status. Please get in touch with your merchant, and you will be remitted accordingly.

    You need to contact your merchant to cancel your shipment. However, if we reach your doorstep before you cancel the order, please decline the shipment and inform our representative that you have cancelled the order.

    Due to unforeseen circumstances, your pick up can get delayed. In case you require an urgent pick up, please raise a support ticket from the tracking page.

    As a delivery partner, we do not have any refund related information. We request you to contact your merchant for further assistance.

    You can send your personal parcels through direct.delhivery.com. Place a request along with all your details and we'll pick it up from your doorstep.

    Set up an account and start shipping today on www.delhivery.com/setup-business.


    Please visit www.delhivery.com/services/ and click on 'Contact us' to share your details with us. Our sales executive will reach out to you.

    You can become a Delhivery partner in three simple steps: 

  • Click on www.delhivery.com/partner and sign up.

  • Select your preferred location.

  • Start delivering.
  • Kindly send your resume to jobs@delhivery.com.

    Kindly send us your media query at media.queries@delhivery.com.

    How can I track my shipment?
    What do I do if my shipment is delayed?
    What do I do if my shipment status is still at Pick up?
    How can I get proof of delivery for my shipment?
    What do I do if I haven't received the refund of my returned shipment?
    My shipment is out for delivery. When will I receive it?
    What do I do on receiving a wrong/damaged/incorrect shipment?
    What do I do if my shipment is delayed?
    How can I track my shipment?
    What do I do if my shipment status is still at 'Pick up'?
    How can I get proof of delivery for my shipment?
    How do I change my delivery address?
    Can my security guard or neighbour receive my shipment if I am not available?
    How can I get the delivery of my shipment if I missed it today?
    My shipment is out for delivery. When will I receive it?
    Can I avail of an open delivery?
    How can I self collect my shipment?
    What documents do I need to carry for self-collection of my shipment?
    How can I get the contact number of my delivery agent?
    How can I register a complaint against the courier executive who came to deliver my order?
    What do I do on receiving a wrong/damaged/incorrect shipment?
    I received a wrong proof of delivery. What should I do?
    My shipment has been returned/cancelled. What does it mean and who do I contact?
    What if my shipment is marked as lost?
    How do I cancel my shipment?
    What do I do if my return shipment pick up is delayed?
    What do I do if I haven't received the refund of my returned shipment yet?
    How to ship my personal parcel through Delhivery?
    How do I sign-up to ship regularly with Delhivery?
    How can I avail your different services?
    How do I sign-up for Delhivery's partner program?
    Where can I send my resume for a relevant opening?
    Where can I send a media query?
    NEED FURTHER SUPPORT? RAISE A QUERY

    HEADQUARTER

    Delhi NCR

    Plot 5, Sector 44,
    Gurugram,
    Haryana - 122002

    REGISTERED OFFICE

    NEW DELHI

    N24-N34, S24-S34,
    Air Cargo Logistics Centre-II,
    Opposite Gate 6 Cargo Terminal,
    IGI Airport, New Delhi – 110037