Due to unforeseen circumstances, your delivery can get delayed.A new delivery timeframe will be shared with you when you track your shipment on our website. However, in case you have any additional questions or concerns, please raise a support ticket from the tracking page.

Kindly raise a support ticket from the tracking page. The proof of delivery will be sent to you over email.

As a delivery partner, we cannot change your address from our end. Please contact your merchant for changing your delivery address.

We prefer delivering your shipment to you in person. However, if you are not available to receive your shipment, please direct our delivery partner to the alternative person when he calls you. You can also share your neighbour\'s details with us through our tracking page.

Delhivery usually attempts to deliver the shipment on the following business day if you have missed a delivery.

When your shipment is out for delivery, it can be delivered to you anytime between 10:00 am and 8:00 pm on the same day.

We understand that you wish to ensure that the shipment is as per your expectation before accepting it. However, currently, we do not provide an open delivery service. In case of any product related issue, please contact your merchant.

We prefer delivering your shipment at your doorstep, however, if you wish to self collect it, then please raise a support ticket from the tracking page.

You need to carry any government ID proof (PAN card, driving license, voter ID).

Unfortunately, this service is temporarily unavailable due to the COVID-19 pandemic. 

As a part of the company policy, we do not share the phone numbers of our delivery agents. However, please be assured that our representatives will contact you if they face any difficulty in locating your address.

We are sorry to know that you are unhappy with our delivery representative. Please raise a support ticket from the tracking page. We assure you that your complaint will be resolved on priority.

Delhivery being a logistics partner to your merchant, doesn't guarantee product quality. We assure you that all shipments in our network will reach you untampered and in the same condition as handed over to us by your merchant. Please contact your merchant or the marketplace to raise any product related issue.

We are sorry to know that you are not satisfied with the proof of delivery that was shared with you. Please raise a support ticket from the tracking page. We assure you that your complaint will be resolved on priority.

Your shipment can be returned/cancelled due to 2 reasons:

Please contact your merchant for further clarification.

If a shipment is lost in our network, we immediately intimate your merchant with the shipment status. Please get in touch with your merchant, and you will be remitted accordingly.

You need to contact your merchant to cancel your shipment. However, if we reach your doorstep before you cancel the order, please decline the shipment and inform our representative that you have cancelled the order.

Due to unforeseen circumstances, your pick up can get delayed. In case you require an urgent pick up, please raise a support ticket from the tracking page.

As a delivery partner, we do not have any refund related information. We request you to contact your merchant for further assistance.

You can send your personal parcels through direct.delhivery.com. Place a request along with all your details and we'll pick it up from your doorstep.

Set up an account and start shipping today on www.delhivery.com/setup-business.

Please visit www.delhivery.com/services/ and click on 'Contact us' to share your details with us. Our sales executive will reach out to you.

You can become a Delhivery partner in three simple steps: 

Kindly send your resume to jobs@delhivery.com.

Kindly send us your media query at media.queries@delhivery.com.